The Services Executive is responsible for the opportunity management of both Expert Services and Success Services sales within designated strategic accounts, in coordination with the license sales teams and partners. Additional responsibilities involve activities to support obtaining the highest levels of services customer satisfaction scores. The Services Executive ensures that all proposals are sized and scoped for successful project delivery.
Each SE is expected to ensure that clients make full use of their investment by driving rollout and deployment plans for the full array of licensed products. These plans should be developed through a strong partnership with the sales organization.
The SE role is responsible for ensuring that each services proposal is structured to allow revenue to be recognized in a predictable and timely fashion and with minimal risk of revenue being withdrawn or reduced versus initial contract expectation. The role will work with the Delivery organization to provide expected revenue performance numbers, versus plan.
Act as the primary point of contact for the customer with regards to Expert and Success Services portfolio
Lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed resulting in acceptable organizational risk taken.
Work with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts. This may be through Service Now staff or through partners or a combination of both.
Ensure that plans are developed such that the full array of licensed product may be deployed not just that which might be needed for a first project.
After the initial license sale look for other business opportunities within designated accounts which may allow further products to be licensed and keep the sales organization appraised of any such opportunities.
Drive the client to provide references
Exceed services sales and customer satisfaction KPIs
Project Mobilization Support
Ensure successful transition to the Delivery organization through comprehensive briefings and handover.
Identify business development plans for accounts with low customer satisfaction, low adoption/usage and upgrade requirements.
Ensure that each Expert and or Success services proposal is contracted such that the chances of successful delivery; on time, on budget and delivering the agreed functionality are maximized.
Ensure that each services proposal is drafted to maximize the chances of the client providing high marks for project satisfaction.
Drive service references.
Ensure that each services contract enables revenue to be recognized in a timely and consistent fashion with minimal risk of detrimental revenue adjustment.
Provide regular plan versus actual revenue assessments.
Achievement of quarterly bookings targets on designated accounts.
Achievement of quarterly services revenue targets on designated accounts.
Achievement of quarterly Customer Satisfaction targets on designated accounts.
【歓迎（WANT）】5 plus years as software sales or pre－sales