1. 転職サイト ビズリーチ
  2.  > 
  3. 求人検索
  4.  > Geo Leader (Director or Senior Director)
  5.  >  Customer Services and Support

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

新規会員登録(無料)

Geo Leader (Director or Senior Director), Customer Services and Support

年収:1600万 ~ 2500万

採用企業案件

特集求人

本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
日本テラデータ株式会社

日本テラデータ株式会社

  • 東京都

    • 資本金490百万円
    • 会社規模非公開
  • その他
  • ハードウエア
  • ソフトウエア
部署・役職名 Geo Leader (Director or Senior Director), Customer Services and Support
職種
業種
勤務地
仕事内容 Geo Leader, Customer Services and Support is responsible for service delivery and operations within their area of responsibility. This includes delivery of services by the aligned Service Experience Managers (SEMs), System Support Engineers and delivery partners or through strong partnerships with various service affiliated functions (Services Account Manager, Global Support, Sustaining Engineering, and Engineering) to ensure agreed upon customer requirements are met and service issues are resolved in a professional manner and aligned with the Service Level Agreement (SLA).

■What You’ll Do
・Lead the transformation of our business by leading our customers and our current state organization to a XaaS model with a fully integrated model across Managed Services (MS), Cloud Operations and Customer Support (CS) offers and delivery.
・Develop and build the services business plan for the assigned Geo ensuring alignment and connectivity across GTM teams while providing focus in the development of capabilities, including recruiting, investment decisions, pricing, and professional development.
・Develop long-term strategic relationships with key assigned customers, industry partners, and external organizations
・Lead all operational aspects of Field Services to speed time-to-value through tools and processes to deliver an exceptional experience to end-users.
・Provide leadership, coaching and mentoring for the team, fostering a culture of accountability, innovation, and team building.
・Ensure successful execution of the GTM strategies designed to drive and increase consumption through strong business Lead the development of service delivery capabilities to meet SLA requirements in a cost-effective, innovative, and efficient manner.
・Provide thought leadership and input on service offers and requirements and implement deployment of service offers to grow further consumption and evolve ahead of changes in business conditions.
・Improve customer satisfaction by ensuring timely service response, providing maintenance according to contract requirements, and by assisting in the resolution of customer complaints in a timely manner. Ensure customer KPIs and system metrics are monitored, available and utilized by the SEM when holding technical and executive reviews; participate as needed in executive reviews.
・Lead Geo’s contractual delivery of services to our customers (delivering to scope and managing risk).
・Serve as an executive escalation and remedy point-of-contact as needed for heightened customer issues or concerns.
・Participate in our company or client-sponsored service reviews, security audits, and risk assessments as needed, or required
・Manage talent deployed across the area in the Operations Management, Service Experience Management, and matrixed Services Account Management functions to ensure operational needs are addressed, ensure the team is functioning with direct accountability towards the customer experience.
・Subordinates : 50 -100
労働条件 ・Job Location: Tokyo
・Mandatory retirement age at our company is 60 years old
応募資格

【必須(MUST)】

■Your Background
・Requires a bachelor’s and/or master’s degree in business and/or technology, or an equivalent combination of education and
experience.
・10+ years’ experience managing service delivery teams in a customer-focused environment
・10+ years’ experience working in a technology company in a technical capacity
・Proven experience leading organizations and teams through a transformation.
・Customer obsessed with s significant experience in working with customers to drive offerings and operational execution.
・Ability to influence customers and/or organizational leadership to accomplish business objectives. leadership to accomplish
business objectives.
・Demonstrated strength in hiring top performers, developing top performers, and retention of key contributors.
・Collaborative, open and flexible style with a strong customer service mindset; ability to quickly build rapport and credibility.
・Strong operational knowledge and experience within a field or service affiliated organization.
・Requires Native Level Japanese Language Skills and Fluency in English

【歓迎(WANT)】

・Proven record leading organizations and teams

・[Desired]Experience in DWH or DataAnalytics




アピールポイント 上場企業 創立30年以上 産休・育休取得実績あり 教育・研修制度充実 管理職・マネージャー 完全土日休み
更新日 2021/01/14
求人番号 1618741

採用企業情報

日本テラデータ株式会社
  • 日本テラデータ株式会社
  • 東京都

    • 資本金490百万円
    • 会社規模非公開
  • その他
  • ハードウエア
  • ソフトウエア
  • 会社概要

    【設立年月日】2007年4月20日
    【代表者】代表取締役社長 髙橋 倫二
    【資本金】4億9千万円
    【本社所在地】東京都港区赤坂

    【事業内容】
    クラウドベースのデータとアナリティクスのソリューション提供、およびこれらを活用するためのコンサルティング、各種サービスの提供

    【当社について】
    日本テラデータ株式会社
    ニホンテラデータ 【世界75か国以上に展開!日本国内大手での導入実績多数!】機械学習やディープラーニングを含む分析エンジン・新しい データソースに対応した統合アナリティクス・プラットフォーム「Teradata Vantage」

    Teradataは,AI技術,クラウドコンピューティング,DWH,ビッグデータ,AnalyticOps など、複数の最先端技術のスケーラブルな展開で世界をリードしています。Teradataは、スタートアップの精神を持ちながら、強固な財務力を備え、エンタープライズレベルの顧客を得意先としています




この求人に含まれるキーワード

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

メールアドレス ※ メールアドレスは公開されません
パスワード ※ 半角英数字記号10文字以上64文字以下で入力してください パスワードの安全度:
現在の年収
新規会員登録(無料)

新規会員登録(無料)ボタンをクリックすると個人情報の取り扱い、及び、利用規約に同意したものと見なされます

転職が決まりご報告いただいた方にはお祝いを用意しております。

ページ先頭へ