転職・求人情報の詳細をご覧になる場合は会員登録（無料） が必要です
| 部署・役職名 | SME － Subject Matter Expert |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
• Executes transactions as per prescribed timelines • Reviews and validates the inputs from the process executives • Supports the team lead in trainings, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys • Minimum experience of 3 years with relevant experience in Service Desk • Good analytical ability and excellent communication skills • Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects • Comfortable in engaging the client on discussion about current performance and improvement ideas • Displays superb customer service skills and capabilities • Good presentation skills and client Interfacing capabilities • Transition coordination – Process definition ＆ documentation • Process ＆ SLA Compliance • Customer Interaction – Escalation management • Knowledge Management • Identify Process Re－engineering/transformational opportunities and participate in the initiatives • Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc. |
| 応募資格 |
【歓迎（WANT）】 5 years SME experienceNative level Japanese and business English |
| 更新日 | 2020/12/23 |
| 求人番号 | 1603527 |
採用企業情報
- 企業名は会員のみ表示されます
- 会社規模101-500人
この求人の取り扱い担当者
-
- ?
- ヘッドハンターの氏名は会員のみ表示されます
会社名は会員のみ表示されます
-
- コンサルティング IT・インターネット その他（教育・官公庁）など
-
