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Digital Customer Success Specialist

年収:応相談

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部署・役職名 Digital Customer Success Specialist
職種
業種
勤務地
仕事内容 We are on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.​ ​

Our company's cloud product is the most comprehensive, innovative and flexible cloud platform today and we are seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. ​

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Company’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of delivering a new sales model leveraging modern technology, big data, and analytics to drive impactful engagements leading to customer success. ​

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? As a Customer Success Specialist (CSM), you will become part of the next generation of sales leaders. With the aid of best-in-class sales processes, techniques and technologies, you will be empowered to shape customer relationships for a strategic set of Company's customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Company's existing cloud & enterprise consumption through developing and managing customer relationships.

Responsibilities:
・Business Relationship Owner: Build coalition of support (IT and business) with customer. Define specific technology outcomes that align to customer strategy. ​
・Digital Transformation Leader and Operational Excellence: Drive and manage engagements for repeatable achievement of revenue and consumption targets. ​
・Portfolio Management: Manage a dedicated portfolio of customers while preventing churn. ​
・Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions. ​
・Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment. ​
・Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption ​
・Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies ​
・Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve. ​
・Technology Strategist: Leverage best practices to guide customer strategy and future growth for company by cultivating customer affinity with company programs/solutions that drive impact for the customer and establishing company as a leader.
・Provide feedback to company on customer development needs, customer blockers, or mitigation strategies. ​
Virtual Leader: Orchestrate activities across company and Partner resources to maximize business results and customer success. ​
・Customer Obsessed: Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers. ​
・Build Customer Knowledge: Assess the Customers' knowledge of cloud platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. ​
・Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage company customers ​
・Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline. ​
・Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. ​
・Company Advocate: Be an Cloud Platform evangelist with customers, partners and external communities.
応募資格

【必須(MUST)】

・sales or customer success experience with technical pre and post sales and/or technical consulting architecture experience preferred​
・Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts ​
・Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations. ​
・Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. ​

・Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately. ​
・Cloud DevOps Engineer or cloud Solutions Architect Certified or prepared to attain certification within 6 months ​
・Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation ​
Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions ​

アピールポイント 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 シェアトップクラス 創立30年以上 年間休日120日以上 産休・育休取得実績あり
更新日 2020/12/22
求人番号 1603422

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