Do you enjoy working with customers and supporting them with your expertise?
Would you relish the opportunity to take ownership?
Join our Global Support team
Our team is responsible for supporting our premium customers with all aspects of the services and applications they use. From advising on product strategies to supporting crisis situations our team operates at the heart of what our business values the most, delivering value to our customers.
Take ownership of prestigious accounts worldwide and make an impact
As a Support Delivery Manager, you will operate at the heart of what our business values the most: supporting our customers. You will work as a trusted advisor to our high value customers, providing guidance, advice and proactively supporting on product adoption and managing customer escalations and service incidents.
|労働条件||We’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people－centric, you’ll thrive here.|
【必須（MUST）】To be successful in this role you will:
Have experience working in account management or customer success in a technical environment or In technical support
Demonstrate excellent experience of analyzing data to identify continuous process improvements for service delivery
Have an understanding of networking and internet protocols such as DNS, HTTP and TCPIP
Demonstrate aptitude for building trusted relationships with customers across various levels
Be able to manage multiple stakeholders in a matrix environment to ensure task completion
Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences
Be fluent in Japanese and in English