|部署・役職名||Client Service Manager/クライエントサービスマネージャー|
To develop, lead and train the Project Management Team and to ensure that all our Standard Operating Procedures, GMPs and business practices, especially in regard to our customers, are adhered to by all members of department
Essential Duties and Responsibility:
－Assessment of clinical protocol and other client supplied study specifications in conjunction with Proposals Group, FACTS Technical Group, Clinical Supplies, Operations and Procurement to help design Supply Chain solutions to meet the needs of the trial. Provision of data and technical input to the Proposals group to help them in the creation of proposal.
－Working with the client to finalize logistics requirements. This may include Project meetings at the client site or at ours.
－Applies Good Manufacturing Principles in all areas of responsibility.
－Demonstrates and promotes the company vision.
－Ability to analyze and update client specific pricing while maintaining expected level of profitability.
－Assisted BD Director to partners with global counterparts to ensure pricing standards are being maintained.
－Manages the Project Management Team in accordance with the budget and corporate goals.
－Oversees coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the client.
－Overall responsibility for ensuring that activities come together in a timely manner to meet the client and study requirements.
－Manages daily questions and issues from the Project Management Team.
－Monitors and evaluates the performance of the Project Management team and generates annual and mid－year performance reviews for all direct reports.
－Use of appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities.
－Timely provision of reports and other information to clients.
－Organization and delivery of training, including cross training of other members of Fisher where appropriate.
－Provide input into the writing and review of departmental SOPs.
－Participation in client meetings / bid support meetings / teleconferences, where appropriate.
－Conduct training at Monitor / Investigator meetings as required by client.
－Establishes, delegates, and monitors CS projects, objectives and initiatives.
－Interacts with other departments to revise and improve internal processes and procedures.
－Import Licenses－Design PF’s with Clients
－Revenue/Revenue recognition － Monitor and record change in the scope of contracts. Ensure accurate and regular invoicing is completed
－Client/Site Enquiry management － Receipt of study related calls – issues, log calls in Trackwise system follow escalation procedure as appropriate. Monitor call logging system to ensure calls are closed out in a timely manner.
－Assignment of Inventory data － Requests assignment of component and receiving lot numbers to the Inventory system
－Good Manufacturing Practice － Investigates and reports on internal non－conformances. Assists others in investigations to issues not relevant to assigned studies.
－Accuracy － Responsible for ensuring a high degree of accuracy within the Distribution process.
Receipt of study materials － Co－ordinate receipt of finished goods deliveries from clients
－Participation in cross－functional business process improvement activities as required.
|アピールポイント||自社サービス・製品あり 外資系企業 従業員数1000人以上 年間休日120日以上 教育・研修制度充実|