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UAM Engineer

年収:800万 ~ 1200万

ヘッドハンター案件

部署・役職名 UAM Engineer
職種
業種
勤務地
仕事内容 Customer Delivery Management:

· Focused approach on delivery to handle periodic governance client meeting.

· Consistency in operations to Share periodic report and adherence to all compliance.

· Adherence to procedures when in demand.

· Able to sense the pulse of customer by having continuous interaction over voice, Emails and Remote screen sharing to resolve issues with in the SLA.



Key Accountabilities:

· Provisioning and de-provisioning in platforms like Active Directory, Identity Management, SAP, etc.

· Identify gaps in the current UAM landscape, provide recommendation to bridge the gaps, help customers to new UAM processes.

· Supporting two-factor (like Password + One Time Code) authentication platform.

· To provide technical support; answering support queries

· To maintain a high degree of customer service for all support queries and adhere to all service management principles.

· To take ownership of user access problems and be proactive when dealing with user’s access issues.

· Logging / verifying customer details in the user management system.

· Identifying the issue and categorizing / prioritize the incident.

· Referring KnowledgeBase for workaround / resolution and attempting resolution

· Strong communication and interpersonal skills are a prerequisite.

· Ability to work effectively in a dispersed team and individually.

· Routing / chasing of tickets with other Resolver groups.

· Recording trend of calls and identifying outages proactively

· Identifying the trend of calls / tickets and highlighting it to Team Lead as applicable for outage confirmation

· On-time delivery of periodic reports and compliance reports.
応募資格

【歓迎(WANT)】

Understanding of user access management domain, typical processes and controls.

· Understanding of security related concepts such as authentication, authorization, role, permissions, groups, rules etc.

· ID administration technical skills in one or more of the following areas

o Mainframe (CICS,RACF)

o Unix (Solaris, AIX)

o Windows AD, NT

o AS400

o Exchange

o OIM

· Good communication skills – spoken and written.

· Manage and prioritize day-to-day activities and projects within the team to meet deadlines

· Fast learner and effective trainer of new technologies and procedures in a constantly changing environment.



更新日 2020/12/14
求人番号 1552231

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