1. 転職サイト ビズリーチ
  2.  > 
  3. 求人検索
  4.  > Service Desk Engineer

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

新規会員登録(無料)

Service Desk Engineer

年収:800万 ~ 1000万

ヘッドハンター案件

部署・役職名 Service Desk Engineer
職種
業種
勤務地
仕事内容 1. IT experience – 1-5 years

2. Experience with basic concept should be there for below technologies: (Great if candidate has practitioner/ expert level of anyone of them, but it’s not mandatory, should have basic concept for followings )

• Microsoft Office

• Software installation

• Remote troubleshooting

• SCCM

• Exchange

• AD

• Network

• Mobile device

• Win10

• Citrix

3. Open, log, prioritize, assign, close tickets logged in the IT Service Desk

4. Query the User for all relevant information concerning the call made or issue reported by the user

5. Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

6. Re-route misdirected Calls

7. Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures

8. Provide status updates on Tickets to users

9. Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to the their satisfaction

10. Make recommendations for updates to the KB database

11. Installs, configures, and troubleshoots personal computer

12. Coordinates with Service desk staff in support of the end user hardware and software issues.

13. Installs and configures software components

14. Troubleshoots network printers

15. Coordinates with L2/L3 teams for resolution

16. PC troubleshooting - Remote support

17. Ticket translation for offshore escalation

18. L1 SD agent support in case of urgency

19. Able to interact and communicate with diverse groups with varying levels of technical knowledge

20. Language skills:-

ü TOEIC L&R score of 700 & above – Good command over English

ü JLPT N1 or Native level

21. Able to make sound decisions and work with minimal supervision

22. Excellent interpersonal skills to foster cooperation among users, support teams and peers

応募資格

【歓迎(WANT)】

Native level or N1 Level Japanese
1-5 years of experience.

更新日 2020/10/14
求人番号 1521781

採用企業情報

この求人の取り扱い担当者

この求人に含まれるキーワード

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

メールアドレス ※ メールアドレスは公開されません
パスワード ※ 半角英数字記号10文字以上64文字以下で入力してください パスワードの安全度:
現在の年収
新規会員登録(無料)

新規会員登録(無料)ボタンをクリックすると個人情報の取り扱い、及び、利用規約に同意したものと見なされます

転職が決まりご報告いただいた方にはお祝いを用意しております。

ページ先頭へ