|部署・役職名||ERP Delivery Services Lead Japan|
As a successful lead, you will:
Act as primary point of accountability for ERP matters for the Japan user community by advising and bringing expertise in service mgmt. into main functional areas
Oversee the delivery of IT services involving the aggregation of people, processes and technology to assure alignment with business objectives and in line with the IT strategy.
Support the transition of the EPM organization become more agile, product centrical and delivery service excellence.
Lead the services team （internal and / or external） ensuring that services are provided in time, with expected high level of quality and high degree of customer satisfaction.
Partner with leaders in the Operating Excellence, Platform and Architectural Services lines to drive continuous improvements of service processes, user experiences, infrastructure and application optimization.
Accountability for delivery services regionally – with main focus on Japan － both for projects and business as usual application support while collaborating within a global team.
Lead and transform the technical architecture and landscape aligned to the BPR （Business Process Redesign） program [global template standards] with regards to an aligned and streamlined development execution.
Execute necessary requirements to ensure that the ERP environment delivers high－quality user experiences and development services on a consistent and supportable global platform.
Collaborates with the Service Delivery, Service Platform, Architecture and run teams on the delivery of IT projects and the support of infrastructure/systems/applications within area of responsibility.
Manages performance against the financial plan
Identifies areas of improvement for IT processes, technology and resources and implements these improvements with main focus but not exclusive on Japan / Asian
Develops and manages relationships with key customers and/or vendors
Manages and resolves issues and escalates them appropriately. Serves as escalation point for all IT Service Delivery issues in the region of responsibility
Ensure programs, projects, and daily support are delivered in accordance with all applicable compliance requirements, e.g. JSOX, GxP.
【歓迎（WANT）】EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Bachelor’s degree or equivalent IT experience.
Information technology experience managing a suite of applications with end users located in a region or globally
10＋ years of IT work experience, which includes project management experience, and people management experience.
5＋ years of line management experience in the IT or business function; working with remote teams and in matrix organizations.
Solution expertise in multiple SAP solution areas.
Project management experience, including management of full lifecycle implementations for major application implementation; from project initiation till handover to operations.
IT Service Management knowledge and process knowledge
Communication – ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
Data Management – ability to utilize data collection, analysis, maintenance application and refinement methods to make fact based decisions.
Analytical Skills – ability to analyze a wide variety of data and make appropriate decisions.
Management – ability to set priorities, develop workflow processes and manage staff.
People Development – ability to assess strengths and weaknesses of staff members and provide suggestions for improvement.
Ability to set priorities, develop workflow processes and manage staff.
Ability to assess strengths and weaknesses of staff members and provide suggestions for improvement.
Ability to analyze a wide variety of data and make appropriate decisions
Ability to communicate fluently in English and Japanese （written and verbal）
In－depth pharmaceutical industry experience
Experience with operations
Experience with validated systems