|部署・役職名||Desktop Support （Global Retail）|
－ Serves as a first point of contact and escalation point for executives and end users; also takes end－to－end ownership of resolving reported issues and fulfilling requests
－ Regularly communicates improvements and changes to VIPs, including ways in which available technology can be fully utilized to drive greater productivity.
－ Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences
－ Influences the broader technology community to drive required improvements in support and services offered to VIPs
－ Proactively pursues, through insights gained by working with executives, improvements to existing processes and technology offerings, including introduction of new technologies that maximize productivity.
－ Identifies, creates, and provides training, either in person or virtually, to business users.
－ MacBook support
－ Power outage support
－ Basic N/W LAN/WAN checking.
－ ITC communication/User Coordination
－ Incident/Request/Mobile Support
－ Incident/Request response
－ New technology support as per customer requirement like windows upgrade, etc.
－ Manage IT assets
－ Manage Laptop and Desktop issue and Imaging.
－ Service now ticketing tool support and report preparation.
【歓迎（WANT）】登録資格 － Bachelor's degree from an accredited college or university required in Computer Science, MIS, Engineering, or equivalent computer related degree
－ A＋ Certification and ITILv3 Foundation.
－ 3＋ years’ experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
－ 3＋ years’ experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants.
－ Ability to effectively interface with business executives.
－ Experience around supporting Windows based Desktop/Laptop, Apple technologies – iPads, iPhones, MAC devices
－ Experienced with Active Directory, GPOs.
－ Solid understanding of TCP/IP, DHCP, DNS.
－ Experience supporting all major Microsoft products including Windows 7/10, Lync/Skype for Business, Office 365, SharePoint, Exchange, , as well as other industry standard desktop applications and remote access solutions
－ Experience with ServiceNow fulfillment, management, reporting, and process workflow
－ Heavily client focused and excellent team worker