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IT Technical Analyst, Staff, Operations

年収:800万 ~ 1000万

ヘッドハンター案件

部署・役職名 IT Technical Analyst, Staff, Operations
職種
業種
勤務地
仕事内容 IT Technical Analyst: Supporting users in Maihara site for IT devices and softwares adhering to IT technical strategy.

Summary:
The Technical Analyst delivers a range of interrelated onsite specialist service offerings, adhering to the Ops IT technical strategy to deliver effective solutions that meet customer and business needs.
The role is accountable for the End to End Resolution of technical issues whilst operating within required quality and compliance standards. Focus areas include Incident resolution, Architectural review and consultation to new system implementation, support and consultation to businesscustomers, Small change or service introduction coordination and local application specialism.
The role works across all functions and service delivery partners as well as global IT experts and local Business Analysts to ensure optimal service delivery is achieved.

Major responsibilities:
Critical Incident management
Act as a focal contact point for the Global teams supporting the incident management process.
Accountable for gather metrics around the incident and problem
Follow up open Incident and Problem Management tickets for the site.

Technical Architecture support
Maintain extensive understanding of the local technical environment. (Corporate IT Infrastructure, Dedicated Manufacturing Networks, Lab and Production environments.)
Ensure local site architecture is considered for every solution aligned to global technology / solution architects.
Develop relationships with global architecture boards and become familiar with the strategy

Local Application and Device Management
Accountable for ensuring the full list of local applications is updated and maintained
Ensure the local application service model is managed per the process.
応募資格

【必須(MUST)】

経験
<必須 Mandatory>
5+ years IT system development and support experience - taking technology oriented roles.
3+ years Experience working with internal IT business analysts and business Subject Matter experts to develop solutions together.

<歓迎 Nice to have>
Experience in a manufacturing and regulated industry
Experience in a global and outsourced IT organization
Experience managing applications commonly used in GxP manufacturing plants, such as SAP, Pas-X.

資格
<必須 Mandatory>
Bachelor’s degree

<歓迎 Nice to have>
Degree preferably in Engineering, Computer Science, or other related technical discipline.

能力
<必須 Mandatory>
Technical proficiency in IT technologies in general (database, system architecture, network, security, etc)
Proficiency with MS Office applications.
Ability to adapt to changing business needs
Excellent verbal and written communication skills.
Demonstrated interpersonal and collaboration skills.

<歓迎 Nice to have>
Ability to work and communicate within a global, culturally diverse, and fast-paced, team environment.

語学
<必須 Mandatory>
日本語 Japanese: Native level
英語 English : Business level

更新日 2020/06/19
求人番号 1408124

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