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【T&TQ Manager】Technology-enabled global business services company※With a presence in 40countries and a staff of more than 230,000 globally who speak 70+ languages

年収:応相談

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部署・役職名 【T&TQ Manager】Technology-enabled global business services company※With a presence in 40countries and a staff of more than 230,000 globally who speak 70+ languages
職種
業種
勤務地
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■About us
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We are global business services firm that transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. A Top 10 Services Provider, it partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.
With a presence in 40countries and a staff of more than 230,000 globally who speak 70+ languages, we provide highly valued services to 650+ clients in 10 primary industries, leveraging outstanding process capabilities, sophisticated operational excellence with global scale, deep analytical capabilities, relevant and innovative technologies, and the best staff in the market.

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■Key Responsibilities
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Responsible for Training in general.
Establish the training program, Plan, etc.
Responsible for quality results and improvement planning, monitoring and coaching, and quality management.
Lead the team for quality evaluators.
Analyze the results from quality evaluations, performance data, VOC, etc and plan actions for improvement.
Assure PDCA cycle for performance and quality improvement.
Work with operation managers for process improvement. 
Plan development plan for hierarchy positions.
応募資格

【必須(MUST)】

【STRATEGIC INPUTS / SKILLS REQUIRED】
・English bilingual
・Call center experience

アピールポイント 外資系企業 女性管理職実績あり 従業員数1000人以上 2年連続売り上げ10%以上UP 創立30年以上 年間休日120日以上 産休・育休取得実績あり 教育・研修制度充実 資格支援制度充実 上場企業 管理職・マネージャー
更新日 2020/06/09
求人番号 1392082

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