|部署・役職名||Bilingual IT End User Support|
As an IT End User Support Manager you will report directly into the Director of Engineering ＆ Operations in Japan. You will manage a large team of almost 10 engineers in Japan and China. You will be responsible for team development ＆ resource coordination.
－ You ensure an outstanding level of customer service by providing direct Information Technology （IT） support ＆ you will also supervise, mentor, and train employees reporting to you.
－ Typically manages a single team of technical contributors providing maintenance and operational support.
－ Provides the technical oversight and leadership necessary to accomplish work.
－ Provides input to financial and people resource plans for the area. Ensures resources are in place and operating effectively within the technical discipline.
－ Develops work plan and priorities for their area, based on objectives received.
－ Makes hiring recommendations.
－ Develops portfolio roadmaps to convey the current and future state vision and status of their portfolios.
－ Resolves technical and business issues escalated from their team successfully. Appropriately escalates to their manager only issues of significant risk, sensitivity and impact on the business.
－ Successfully addresses people management issues on the team.
－ Ensures root cause analysis is completed and learnings are integrated into new or revised SOPs.
－ Is accountable for achieving budget objectives for team.
Working Hours: 9:00－18:00
Travel Opportunities abroad
－ People management experience
－ Possesses strong technical knowledge ＆ hands on experience as End User Support .
－ Language ability, Japanese Native level and English Business level
－ Experience of managing a team directly.
－ Delegates technical decision making to appropriate levels in the organization while continuing to provide oversight and guidance.
－ Possesses an understanding of the client areas supported including their functional processes, business objectives and organizational dynamics.
－ Understands business and how the work within their team impacts and supports the business.