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IT Commercial Group Manager

年収:1000万 ~ 1300万

ヘッドハンター案件

部署・役職名 IT Commercial Group Manager
職種
業種
勤務地
仕事内容 This team is working closely with commercial business functions and is responsible for building Japan business technology
strategy & roadmap aligning with global/regional strategies, and has end-to-end accountability in delivering,
maintaining and supporting the business applications needed for the commercialization of our products in Japan.


In this role, you will act as the key IT customer facing role and the trusted business partner, you will be working with
various levels of business stakeholders in Commercial functions in Janssen Japan to shape business strategy
discussion.

From technology perspectives, your major coverage will be (but not limited to) the CRM platform, related
Omni-Channel solutions and the digital customer engagement platform. You will consult with business partners to
shape demand and provide optimal business support through effective use of existing CRM & Omni-Channel
capabilities. You will work with colleagues in other markets, and with the regional/global teams. You will promote
adoption and value from current technology capabilities and identify and drive essential new market solutions as part
of an Asia Pacific organization.
The role encompasses all activities needed to support customer interactions for product launches & life cycle, sales
force management and efficiency, events and service management. It includes activities for marketing, sales, medical
affairs, customer service and market access.
Key Responsibilities
Develop and manage strategic relationships with business partners by representing and promoting
CRM/Omnichannel capabilities
Connect business departments and regional teams to understand business processes and priorities and
manage IT demands
Driving the solution life cycle: business process analysis, requirements gathering, functional design, UAT
management, implementation, and providing on-going support for changes and enhancements
Collaborate with regional and/or global teams for solution building and project execution Act as change
agent within the business to demonstrate the power of the CRM/Omnichannel platform and help them to adopt
best practices and harmonized IT solutions
Manage various sized projects within CRM/Omnichannel, working in close collaboration with local and regional
business teams
Drive business process improvement; understand industry and market trends; challenge the status quo
応募資格

【歓迎(WANT)】

Requirements
Master’s or bachelor’s degree and a minimum of 3 years of experience in the world of CRM, omnichannel
marketing solutions and/or digital customer engagement platforms
Solid knowledge of commercialization processes in a sales & marketing organization
Good understanding of CRM technologies and trends in IT and how these can be applied in our business
SFDC or Veeva certification is considered an asset
Strong communicator in English(business level) and Japanese (native)

更新日 2020/01/17
求人番号 1246657

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