|部署・役職名||Head of Consumer Intelligence|
The Head of Consumer intelligence has a critical role in setting the insights strategy and roadmap to identify and capture opportunities in accelerating customer growth both in acquiring new customers and engaging current customers.
This position leads both research and analytics functions and will leverage internal and external data to triangulate on the highest consumer needs and delighters in Japan and influence business teams to action.
Regular reviews with JP and WW VPs and SVPs provide an opportunity to share insights, get feedback on action plans and learn from best practices around the world.
If you are passionate about leveraging data to advocate on behalf of the consumers in business decision－making, then please apply！
Lead creating and executing the research and analytics roadmap focusing on short, mid, and long term opportunities for Japan’s retail business
Lead a team of highly motivated and effective researchers （Market and UX） and analysts （Business Intelligence and Data Science）
Champion the “voice of the customer” in business decision making by proactively engaging with local and global VPs and Directors of cross－functional business units such as Finance, Product, Marketing, Technology, and more
Coach Market and UX researchers to drive impactful action plans by working hand in hand with stakeholders in defining the business/customer problem, executing high quality quantitative and qualitative research, sharing the research results in a timely fashion, and providing guidance in translating insights into business actions
Guide analysts in accelerating business impact by working backwards from a hypothesis and creating scalable solutions in experimentation and measurement
Develop strong relationships and work collaboratively with local and global cross－function teams to make us the best shopping experience
Proactively learn and share best research and analytics practices, both within Japan and worldwide
【歓迎（WANT）】10＋ years of relevant work experience in market research and/or data analytics, preferably both research and analytics but can be one.
Deep knowledge of consumer behavior and marketing – preferably in retail eCommerce.
Strong people management skills in effectively motivating team members to achieve goals
Executive level verbal and written communication skills able to influence senior leaders in taking actions based on consumer insights
Ability to think big and influence innovation on current and future products, programs, and customer experiences on behalf of the Japanese consumers
Demonstrated ability in communicating with technical and non－technical stakeholders across multiple business units globally and locally
Excellent ability in quantitative and qualitative analysis and able to turn meaningful insights into impactful action plans
Strong self－motivated problem solver who can connect the dots and define a holistic strategy with minimal guidance
English business level proficiency required
SQL skills and advanced Microsoft Office skills particularly in Excel
Japanese business level proficiency
An MBA or equivalent master degree