|部署・役職名||Customer Success Manager|
About the role
We are seeking for a Customer Success Manager in Tokyo who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.
An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives
Task of the role
Assist clients to expand their usage and adoption of enterprise solution
Provide client relationship management for all assigned clients
Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
Perform service delivery and first line technical support for the product implementation.
Discussing the product definition, implementation, operation and clarifying issues with the customer.
Assist in renewing client contract and cultivate upsell opportunities
Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
Fully understand client requests, documenting and engaging appropriate resources
Relevant working experience in similar function for at least 2 years or above
Ability to identify requirements before the customer does and respond quickly.
Fast－learner, interested in online advertising industry and data monitoring.
Logically thinking and possess good time management abilities.
Excellent communication skills to effectively convey technical information to both technical and non－technical audience.
Native or excellent oral and written communication skills in Japanese and working level of communication in English.
Self－motivated, team－oriented, responsible, and focused on exceeding client expectations
[Nice to have]
Experience in customer engagement automation tool as customer success
Online marketing experience or impressive presentation skill
Knowledge in digital marketing and CRM
Knowledge in data analytics （e.g. Google Analytics, data warehouse, SQL … etc.）