|部署・役職名||【事務系】【Dealer Network】Assistant Manager, Customer Quality ＆ Training with more than Japanese communication Level|
・Develop Global and regional CQ, Trainings plans, MTP, BP.
・Establishes, maintains and enhances Global CQ, trainings Processes and its Policies.
・Develop and update Global manual with full customer journey process in dealership.
・Implement regional set up for standards, strategy, actions and KPI’s.
・Support quarterly tracking of KPI’s performance trough governance meetings, coordinate regions reports collection.
・Support update and set up of Global customer journey process in regions.
・Support development of strategic plans for TOE and other customer satisfaction related initiatives.
・Support assessment of policies and their impact on customer satisfaction measurements. Identifies further needs,
provides recommendations, and supports change implementation.
・Manages Global University Online to create all training paths, approve all training materials to be uploaded into the
platform, create synergies and validate new technologies/initiatives that make the eLearning platform more engaging,
seamless and anticipatory.
・Develop dynamic project plans, communication plans, operations systems, tracking systems, and program logistics for the
development and delivery of key training programs globally.
・Delivers applicable business analytics to ensure maximum training utilization and effectiveness to ensure impact on key
customer experience and sales metrics.
・Assists global markets in developing, launching and driving training programs such as engagement program, management
skills, new product launches, sales process, service process and technical training initiatives.
・Manages all Global Training operations, logistics, and budgets for large scale instructor－led training programs for dealership
employees and management, including brand, product, sales process, service process, technical training.
・Coordinates and manages personnel, vendor partners, and PT vehicle inventory when pplicable.
・Organizes and hosts global product launch events for all new models.
・Manages the detailed documentation for purchasing and finance requirements and for vendor selection including
capabilities, protocols including detailed RFP's for resource selection and manages related systems to ensure compliance
with corporate policy. Analyzes and reviews project and budget proposals.
・Manages a project team of vendors, internal staff and subject matter experts to meet project plan requirements and
ensure maximum efficiency and effectiveness.
・Implement regular Global CQ, Trainings report to Management, including all KPI’s. Supports the management on the
ongoing development of presentation materials.
・Coordinate alignment with key stakeholders between key corporate groups and global regions. Ensures stakeholder and
business needs are being addressed appropriately.
・Supervisory and Management Accountabilities:
Has nonexempt subordinates, contractors, and/or strategic partners. Supervises and provides leadership, coaching,
guidance, training and staff development; interviews and selects unit employees; plans and evaluates employee
performance; recommends merit increases, transfers and promotions; counsels and disciplines employees as necessary;
recommends termination when appropriate; and monitors time and attendance of subordinates.
・As necessary, performs other related duties of which the above are representative.
【必須（MUST）】＜Skills and Experience Required （MUST）＞
・Job Knowledge and Skill:
‐Thorough understanding of dealer operations management, and dealer parts and service management processes,
and best practices. Thorough conceptual understanding of the types of tools that would aid dealers in improving
customer experience. Demonstrated excellence in oral, written and interpersonal communication skills. Strong
collaborative, consensus building and team building skills. Strong presentation development and delivery skills.
Strong customer/marketplace focus; profit focus.
‐Five years or more years of directly related professional－level experience, including dealer operations management,
and dealer parts and service management experience. Direct dealer contact experience required.
‐Three or more years in a supervisory capacity, providing leadership, coaching, guidance, and training and contributing
to staff development. Supervised subordinates or contractors with somewhat differentiated roles. Subordinate positions
carried several different titles. Functions, though similar in objective, were distinct.
‐Bachelor’s degree in a general business discipline.
‐Strong knowledge of PowerPoint, Must be able to independently produce complex analysis that drive decision making
in an efficient manner. Must be able to create timely ad hoc analysis and develop similar skills in subordinates.
・Desired competencies include: project management, strategic planning and advanced management skills.
・Word, Excel, Access and Outlook desired.
Experience of the car industry : Required
TOEIC : 730
【歓迎（WANT）】＜Skills and Experience Requested （WANT）＞
・Retail automotive sales or service experience preferred.
TOEIC : 850
・Cross Cultural－Functional Effectiveness
・Valuing Diversity and Cooperation
・Building Trust through Transparent Interaction
・Communicating Openly with Impact
・Decision Making for Efficient and Effective Results
・Leading Competitiveness through Vision and Values
・Professional Conduct to Inspire and Motivate
・Stretch for Excellence
・Driving for Results
・Aligning Performance for Success
・English resume required
・Interview in English