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Management, Customer Success manager

年収:800万 ~ 1500万

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部署・役職名 Management, Customer Success manager
職種
業種
勤務地
仕事内容 Do you have a strong leadership experience in Customer Service within High Tech industry? And do you have an excellent track record in building customer relationship?

Are you interested in joining a great team and supportive company culture where you will be awarded for the value you deliver? We are looking for an enthusiastic Innovators who would like to be part of this fast growing company.

Responsibilities
1.People Management
Manage a team leading 5-7 CSMs.
Develop the management and leadership skills of the team leaders making full use of tools such as the GPS programme
Support team leaders in the recruitment and development of their teams

2.Customer Management
Be a customer champion and drive that behavior in others across the business
Track customer satisfaction and take accountability for positive change across the business to improve the levels
Be an escalation point internally and externally for customer issues

3.Collaboration
Further develop and build relationships across the business. Work with leaders and teams across the business (UK management, Sales, IBX, Operations etc) to identify and deliver ways to improve the customer experience.
Take accountability and ask it of others.
Demonstrate and foster in others a collaborative customer experience centric attitude. We win as a team of teams.

4.Project Management
Participates/lead special projects and assist in designating work to team

5.Account Alignment
Ensure the teams are structured and resourced to align with Customers, Sales, Geography, Tier
Manage and distribute work across the teams to achieve efficiency

6.Service Improvemen
Creates and refine policies, processes and procedures

7.Resource Management (people, finances etc.)
Resource forecasting, tracking and budget management
Track and report team performance / resource management KPI's
Act as an escalation point for the team for solving resource/budgetary issues.
労働条件 契約期間:期間の定め無
試⽤期間:有(3ヶ⽉月)
就業時間:9:00〜~18:00(休憩1時間) ※フレックスタイム有
休日:⼟日、祝日
社会保険:健康保険、厚⽣年金、労災保険、雇⽤用保険
休日休暇:年次有給休暇(入社日に該当日数を付与、初年度最大 12 日)、病気休暇、試験休暇、忌引休暇、産前産後休暇、育児休暇他
待遇・福利厚生:
・給与改定 年 1 回
・賞与 年1回
・従業員自社株式割引購入制度
・各種社会保険完備(雇用、労災、健保、厚生年⾦)
・健保保養施設、フィットネスクラブ補助
・ネクストステージチャレンジ手当/休暇(永年勤続者対象)
・資格取得⽀援制度
・公認クラブ活動⽀援制度
・メンタルヘルスカウンセリング
・慶弔見舞⾦(結婚祝⾦、出産祝⾦、弔慰⾦等)、他
応募資格

【必須(MUST)】

・Strong leadership and presence within our business is critical for this role.
・Previous experience of customer service in a relevant business
・Experience in hi-tech industry, preferably in IT, Telco or data centre
・Track record in building a positive relationship with customers preferred
・Excellent written and spoken communication skills for report writing and presenting

・Ability to plan, execute on, and manage high volumes of work
・Calm and effective under pressure. Able to remain professional in high stress situations
・Highly organised, with attention to detail and a dedication to closing out issues
・Collaborative personality and able to build strong personal relationships
・Responsible for both work and people management of team. To manage 5-6 Customer Success Managers

アピールポイント 自社サービス・製品あり 外資系企業 シェアトップクラス 2年連続売り上げ10%以上UP ストックオプション制度あり 教育・研修制度充実 資格支援制度充実 Uターン・Iターン歓迎 管理職・マネージャー 完全土日休み フレックスタイム
更新日 2019/08/14
求人番号 1091296

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