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LEGOLAND Japan株式会社

子どもたちの「楽しい思い出」を「楽しく働き」創造する

2017年4月、名古屋市に誕生したテーマパーク、レゴランド・ジャパン。2018年の夏には水族館を併設した自社ホテルの開業を予定しているなど、積極的に事業を展開しています。日本初、そして世界8番目のレゴランド創成期を支える人材を広く募集しています。

本ページの求人の募集は終了しました。

募集期間:2017年8月10日(木)〜 2017年9月6日(水)

本ページの求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも応募が可能です。

創成期の今だから体感できる、日本初のレゴランドの歴史的1ページ目を創出する醍醐味と感動

デンマークで生まれた知育玩具の世界的ロングセラー、レゴブロック。その屋外型テーマパークが国内で初めて名古屋市内にオープンしました。対象は2~12歳の子どもとその家族が中心で、東京ドーム約2.5個分の敷地に、約1万7,000個のレゴブロックで組み立てた動物やロボットなどのオブジェが立ち並ぶ、文字通りレゴづくしの空間です。

東京スカイツリーやナゴヤドームなど日本の名所約20カ所をレゴブロックで再現した「ミニランド」をはじめ、約40のアトラクションを展開しています。2018年の夏には隣接地に自社のリゾートホテルが誕生し、その1、2階には水族館を併設する予定です。もちろんホテルも水族館もレゴブロックを用いた独創的な空間。レゴブロックを好きなだけ使えるレゴプールなど、子どもがワクワクする仕掛けを随所に施すとともに、大人がリラックスできる非日常も創出していきます。

2歳から楽しめる、なかには2歳未満の子どもたちにもオススメのアトラクションを設けており、「人生初のテーマパーク」を提供できることが、レゴランド最大の強みです。そして、テーマパークを受動的に体感するのではなく、子どもたちが積極的に参加して独創性を発揮できるインタラクティブなアトラクションやワークショップが多いのも特徴です。楽しいだけでは終わらない知育玩具の特性を最大限生かしたつくりとなっています。

「楽しみながら働きます」「気配りを忘れません」「常に先駆者でありスピーディーに行動します」など7項目からなる「マーリン・ウェイ」という企業理念を軸に、まずは地元・名古屋での知名度、ファンを増やすローカライズな事業展開を図っています。名古屋の小学校の遠足利用や、市内在住の家族の再訪を促進し、そして市外、県外、全国、海外へと認知度を高め、子ども一人ひとりがヒーロー、ヒロインになれる場を提供し続ける。それが私たちの使命であり、喜びです。そうした思いを共有し、ランド創成期を共に築ける方と、ぜひ一緒に働ければと考えています。

ヒューマンリソースディレクター/千々岩 朋子

今回の募集について

世界8番目のレゴランドとして2017年4月にオープンして以来、日々改善、改革を図りながら、2018年のホテル建設を視野に入れた事業展開を急速に進めています。運営管理やマーケティング、各部門のマネージャーなど、求める人材は多岐にわたっています。今回はランドの担当スタッフ、ホテルの担当スタッフを同時に募集することで、いち早く創成期の基盤を強固にし、事業をさらに推進させることを目的としています。

求める人物像

年齢や性別、キャリアや国籍よりも、子ども好きであることが大前提です。大人が心から楽しく働いているかどうかを、子どもたちは敏感に感じ取ります。園内の充実、拡張、自社のリゾートホテルのオープンで、今後ますます市外や県外、海外からのお客様の増加を見込んでいます。

語学力をお持ちの方はさらに活躍の場を広げることができますが、言語よりも訪れたお客様に親身に関われるハートフルな人間性、創成期に求められる柔軟性を持った方を強く求めています。

得られるキャリア価値

親会社のマーリン・エンターテイメンツ社はイギリスを拠点に、世界23カ国でアトラクション施設、ホテル、リゾート施設を運営しています。ヨーロッパで第1位、世界で第2位のエンターテインメント・レジャー企業で、各国のグループ会社間の人的交流も盛んです。実際、レゴランド・ジャパンの立ち上げ時に、香港在住のイギリス人スタッフが転勤して来るなど、他国の文化や経験を共有し、共に働く職場環境、ネットワークが整っています。また、経験や知識をグローバルに活用できるチャンスは豊富にあり、日本を代表するジャパンモデルとして、海外プロジェクトに参画できる人材の育成にも力を入れています。

ヒューマンリソースディレクターからのメッセージ

企業での働き方は大きく2つあると思います。1つは今あるものを守り、維持していくスタンス、もう1つは何もないところから作り上げていくスタンスです。求めているのは後者の働き方ができる方。上司の指示を待ち続けるのではなく、自ら行動し、ディスカッションして、より良いものをみんなで作り上げていく。私たちはそういう“仲間”を歓迎しています。

私自身、レゴランド・ジャパンに転職し、名古屋に転勤してから毎日楽しく働いています。その楽しさを共有し、どんどんアイデアを出し合っていける方が増えていくことを期待しています。人材開発に携わる人事担当者として、ダイバーシティな職場環境で、個々の経験、スキル、考え方を認め合えるインクルージョンを推進していきたいと考えています。フラットな組織で、気後れや我慢をすることなく自分の意見を言うことが推奨されているレゴランド・ジャパンでは、それが可能です。

どの事業も動き出したばかりですから、初めて取り組む業務も多く、昨日の「NO」が今日「YES」になることも日常茶飯事です。柔軟な対応が求められる状況を楽しめる方には、とても魅力ある職場といえます。企業理念である「マーリン・ウェイ」を軸に、ここ名古屋から、外資企業と日本企業の融合した組織として、今までにないビジネスモデルを築き上げていきましょう。

募集職種

  • Marketing Manager
    • 広報・PR・広告宣伝 リサーチ・データ分析 Web広告運用・SEO
    • 愛知県

    1.Consumer promotion and event coordination (40%) Support head of marketing in developing marketing promotion strategies that could influence guest attendance and satisfactions Build a strong relationship and network with brand groups to understand their key initiatives and leverage them into park communication Work closely with internal cross-functional teams; sales, operations, F&B, retail, to lead and effectively launch key promotional events in the park 2.Marketing Intelligence (40%) Take a lead in planning, development, and implementation of various market researches both in/outside the park Analyze key market trends; consumer behaviors, current and potential competitors, and identify areas for improvement in marketing communication Provide market insights to the internal teams, including senior management, to allow strategic decision making and implementation 3.Support Park Branding (20%) Ensure ongoing marketing /branding projects are designed to meet corporate objectives and set park in a unique positioning in the industry Work closely with and assist Brand Manage in planning and launching new ticket products

  • Head of Hotel Position
    • 経営者・CEO・COO等 経営企画・経営戦略 店舗・FC開発 店舗管理・店舗運営
    • 愛知県

    【Position Summary:】 The Head of Hotel Operations is to liaise closely with the Hotel Director to develop and delivery of an operation strategy that fits within the Resort, providing exceptional guest experience, while ensuring full compliance with health & safety legislation and achievement of budgeted financials/KPIs (Key Performance Indicators).

  • Food&Bevarage Manager
    • MD・VMD 店舗・FC開発
    • 愛知県

    【Position Summary】 Food and Beverage Managers must be able to hire, train and discipline. To keep tabs on food cost, waste and employee self-esteem. Reporting directly to Hotel Director and adopted to Director of F&B for the resort. He is to optimize profit for their company and manage the cost at minimum level to ensure the profit margin is align to the company goals. Set up and create the best dining experience possible for guest. Be able to forecast, plan and manage all F&B outlets, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement base on Merlin ways. 【Scope & Responsibility】 • Customer-Service: To interact with guest. Being friendly and courteous will help keep guest coming back. • Attention to Detail: To keep their eyes on a lot of elements: food standards, costs, safety, event operation, VIP arrival. • Leadership: Must be leaders in the back of house, rallying their team during heavy shifts, resolving conflicts and getting the job done. • Management Skills: Not only to deal with food, they also have to deal with costs, pricing, creating memorable experience to the family that patronizing the Food and Beverage outlet. • Organizational Skills: Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job. • Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong stock orders is part of a food and beverage manager's job. Being able to come up with a solution quickly is a needed skill. • Speaking Skills: Need to accurately and easily communicate standards, give orders and speak with customers clearly. • Stamina: Can expect long days around hot cooking elements, much of it on their feet. • Maintain an efficient and effective administration system. • Set and procedures pertaining to the daily operations and ensure all manuals are up to date. • Ensure all procedures are in synergy with related departments and Hotels guidelines. • Understand the hotel’s general policies & procedures and align all your division’s activities and your personal actions as a senior manager. • Maximize the use of available technology and systems to get results. • Ensure the facilities, equipment and offices under your supervision are maintained in excellent condition.

  • Front Office Manager
    • 新規事業企画・事業開発 店舗・FC開発 店舗管理・店舗運営
    • 愛知県

    【Position Summary】 • This position is responsible for maintaining efficient Front Office operations through planning, organizing, staffing, executing and controlling the functions of the Department. • Directs and co-ordinates the activities of the Front Office and responsible for the smooth operation which includes reception/cashiering, concierge, bell service, and telephone department. • The results achieved by these departments must be in accordance with company objectives. • The highest level of performance and quality standard of the hotel is expected. 【Scope & Responsibility 】 • To be accountable for the operations of the Front Office. • To establish systems, policies and procedures for each respective function of the many sections in the Front Office. • To plan, organize and manage the staffing of the whole Front Office functions. • To be responsible for maintaining high occupancy through the strategic planning and allocation of rooms. • To cooperate with other Department Heads to ensure coordination of activities. • To check daily reports from the various areas of the department as well as Duty Manager’s book where it involves Front Office matters and take necessary action or to inform the Hotel Director. • To motivate and discipline the staff whenever necessary. • To be responsible for keeping good morals and enforcing discipline of employees in Front Office. • To be familiar with the credit policy and work closely with the credit officer to prevent any kind of loss revenue. • To ensure that all reports generated by the Front Office are accurate and delivered promptly. • To conduct regular meetings with the Front Office personnel in order to maintain effective communication. • To be conversant with the Hotel’s emergency procedures. • To authorize for rebate with reasons. • To control Front Office expenses. • To perform other duties assigned by the Management from time to time.

  • Guest Relations Manager
    • 店舗・FC開発
    • 愛知県

    【Position Summary】 As a Guest Relations Manager, you will be responsible to oversee all aspects of the hotel guest experience and work closely with the department heads in developing and improving our guest journey, our standards, KPI’s and ultimately deliver an even greater memorable experience for our guests. To also manage and deliver the key essential elements of providing a VIP stay here an exceptional and memorable stay. You will also be responsible to oversee and coordinate the planning of hotel entertainment and work closely with the Entertainment and Events Team. It is a highly influential role and you will be a figure head and role model to the employees when it comes to driving up service standards. You will spend a considerable amount of time within the operational areas to monitor standards, guest behaviors, product delivery and staff with guest interaction. 【Scope and Responsibilities】 • Responsible to handle VIP guest stay at the hotel and deliver an exceptional and memorable stay. • Work closely with the relevant department in ensuring that from point of arrival till departure, the arrangements of their stay are properly handled to expectation or even exceeding expectation. • Builds a good relationship with our guest to increase and improve our return guest ratio. • Responsible for the overall monitoring and delivery of memorable experiences for our guests in the hotel and drive the improvement of the KPI scores. • Support the team and department heads to achieve their target KPI scores. • Works with the various departments to ensure that the delivery of service is consistent to the quality standards which we promise to deliver. • Develop ideas for product and service improvements designed to create commercial, competitive advantage as well as an experience to remember. • Create a strong relationship with all departments and be prepared to openly challenge standards in order to drive required improvements to guest experience. • Works closely with Front Office to analyze guest complaints and introduce effective service recovery process to ensure zero escalation of dissatisfaction. • Works closely with the Product Excellence Team to drive further knowledge and understanding KPI to the hotel staff. • Coordinate the planning of hotel entertainment and activities with Entertainment and Events Team. • Responsible to be the key contact for the development and coordination of any entertainment activities in the hotel. • Continually works with Entertainment and Events team to develop new, unique and exciting entertainment programs for hotel guests. • Responsible for overall operations of Concierge Services and Bell Services.

  • Duty Manager
    • 店舗・FC開発 店舗管理・店舗運営
    • 愛知県

    Position Summary: • This position represents in the important area of relations with the guest. • He/she is primarily responsible to take care of the hotel guest requirements and handle effectively their complaints and take action where service or equipment is not functioning. • He/she is to report the incident to the department head concerned. • He/she has a primary role, as a hotel host, of personally welcoming and being helpful to as many quests as possible and offering services, including guests deserving special attention. Scope & Responsibility • As a policy, the Hotel management wishes to channel request and complaints of guests, as much as possible, through the Duty Manager. Therefore, he/she should at all times be available in the lobby area in order to handle requirements. • To take directives from the FOM on hotel matters. • To handle matters related with proper billing and investigate any guest complaints. • To attend and take immediate action, and also to report to the Hotel Director whenever possible, in the case of emergencies such as death, accident, fire and bomb threat. • To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. • To be thoroughly familiar with Hotel policies, procedures and practices concerning in particular reservation, room assignment, baggage handling, housekeeping methods, restaurant and room charges on guest bills, credit and security. • To maintain a log and record an unusual incidents and check any important matters that need follow-up. • To make periodic guest room and public area inspection so as to be thoroughly knowledgeable of their location and to check their standard of appearance and cleanliness. • To make daily rounds through all operation departments. This is to increase visibility to guests and employees particularly at night. • To report to Engineering Department of any faulty lights or any other faults immediately. • To be involved in the Front Desk operations such as reservations, Operator, Front Office Cashier procedures, reservation forecast, room status and availability of rooms. • To be well versed with the Hotel Property Management System, Opera. • To coordinate with the Housekeeping in controlling the lost and found items. • To be responsible for preparing accident report, check on complaint and VIP arrivals. • To liaise with the Credit Controller on guest accounts exceeding set limits and any “suspicious room account”. • To ensure that all key and folders for tours/groups are prepared and the assigned place for check in is ready before the arrival of the tours/groups. • To make decision on guest credit with regards to account A/R billing. Ensure that guest have prior credit facility. All this is to be done within the Hotel’s credit policy. • To ensure that all reports and room assignment done by the Night Front Office Assistant are correct. • To ensure that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion. • To direct Security Officer/Personnel whenever circumstances demand such action. • Responsible for cash float and responsible for any shortfall or uncollected monies due to negligence. • To attend meetings and conduct daily Front Office briefings. • He/she should be well informed of local, city and country places of interest, shopping arcades, religious services, transportation, etc. • To ensure blocking of rooms for in-coming VIP, FITs and groups. • To do periodical checks in order to know the current occupancy and room availability. • To spot check and ensure all check-in details entered in the computer. • To check the occupied room rate standing charges and ensure that all correct rates are keyed in. • To maintain a close working relationship with all Department Heads. • To be thoroughly familiar with credit regulations. Assist the Front Office Manager regarding payment by guest whose bills are overdue. • To follow up on all “due out” or expected departure guests and also Housekeeping discrepancy report. • To provide proper maintenance of room keys and safety deposit box keys and ensure the safety of guests and their valuables. • Must be thoroughly aware of the rooms forecast, room status, open and close dated and availability of the rooms. • He/she must be well informed of the local, city and country places of interest, shopping arcades, religious services, transportation, etc. • Additional function tasks for Night Manager: • To check all staff during the night shift are doing proper work as per standing instructions of their immediate superior as well as to enforce any special instruction or special assignment given to the Night Front Office Assistant by respective Head of Department. • To supervise operation of the hotel in general and represent management when decisions must be made during these hours. • To enact night security of the overall hotel premise. • To prepare in the printing of the Management report for the next day. • To perform any other related duty as assigned by his/her direct superior, the management of the Hotel or company policy.

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