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Client Service Manager

掲載日：2010/02/02
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役職・部署名 Client Service Manager
職種 投資ファンド・資産運用・投資顧問
業種 金融サービス
勤務地 東京都
年収 1,000万円～1,500万円
仕事内容 Work as playing manager by managing a team in Client Service Department that provides day to day client services to Investment Managers, Trust Banks and Insurance Companies related to Global Custody Services. Provide excellent service by working together with employees in the other departments to meet higher customer satisfactions.

RESPONSIBILITIES:

CLIENT SERVICE/RELATIONSHIP
· Develop and sustain client relationships as appropriate by providing high standard client services.
· Grasp current client needs and anticipate future needs by actively participating client calls.
· Deliver customer innovative solutions where appropriate.
· Develop strategies that improve efficiency and client satisfaction.
· Facilitate mutual understanding and confidence and foster relationships with the other departments, such as Operation Department or Relationship Management Department so that the appropriate internal support can be obtained for client service purpose.

STAFF/RESOURCE MANAGEMENT
· Responsible for managing all aspects of resourcing within the team, such as staff retention and faire evaluation.
· Provide leadership and ongoing communication of team goals and objectives
· Training and development of staff, coaching and succession planning including the completion of staffs' evaluation and Individual Development Plans in accordance with company policy.

MANAGEMENT OF INTERNAL OPERATIONS
Requests and Claims management
Ensure that all requests and claims received from clients are well managed and monitor and track them appropriate until completion.
Risk Focus
· Full adherence and implementation of Corporate Risk Policy at all times.

DIVISION INITIATIVES/SUPPORT
· Contribute to management team decisions and initiatives, participate in department business planning, goal setting and budgeting activities as directed.
· Promote and support change / initiatives within the organisation.

この求人を紹介するヘッドハンターの氏名は会員のみ表示します

会社名 会員のみ表示されます Talent, Inc.  Alex Burr
担当業種 金融サービス
勤務地 東京都 経験年数 11-19年
日本語力 ビジネス会話レベル 英語力 ネイティブ
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